Job Summary
The Senior Cashier is responsible for overseeing all cashiering activities, ensuring accurate billing, cash handling, and excellent customer service. The role includes supervising cashier operations, maintaining cash accuracy, resolving billing issues, supporting daily store operations, and ensuring compliance with company policies and financial controls.
Key ResponsibilitiesCashiering & Billing
- Process customer transactions accurately using the Point of Sale (POS) system.
- Accept cash, credit/debit cards, digital payments, gift vouchers, and other approved payment methods.
- Ensure accurate invoicing, billing, and receipt generation.
- Handle returns, exchanges, refunds, and cancellations in accordance with company policies.
- Balance cash drawers and reconcile transactions at the beginning and end of each shift.
Cash Management
- Maintain accurate cash records and ensure zero or minimal cash shortages/overages.
- Prepare daily cash reports and deposit summaries.
- Coordinate cash deposits with finance or authorized personnel.
- Safeguard cash, receipts, and confidential financial information.
Team Leadership
- Supervise and support cashier staff during daily operations.
- Train new cashiers on POS systems, billing procedures, and customer service standards.
- Monitor cashier performance and ensure adherence to company policies.
- Assist the Store Manager in scheduling cashier shifts when required.
Customer Service
- Provide courteous, professional, and efficient customer service.
- Resolve customer billing inquiries and payment-related concerns promptly.
- Ensure a smooth checkout experience and minimize customer waiting time.
- Handle customer complaints professionally and escalate issues when necessary.
Operational Support
- Coordinate with sales staff, inventory, and warehouse teams for smooth order processing.
- Verify pricing, promotions, discounts, and loyalty program benefits before billing.
- Support stock verification and inventory audits when required.
- Ensure POS terminals and billing equipment are functioning properly.
Compliance & Reporting
- Ensure compliance with company financial policies, audit requirements, and internal controls.
- Maintain accurate transaction records and documentation.
- Assist during internal and external audits.
- Prepare daily, weekly, and monthly cashier reports as required.
Qualifications
- Any Bachelor's degree a related field (preferred).
- 2–3 years of cashiering experience in a retail showroom.
- Experience using POS systems and retail billing software.
- Strong understanding of cash handling procedures and financial controls.
Skills & Competencies
- Strong numerical and analytical skills.
- High level of accuracy and attention to detail.
- Leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Customer-focused approach.
- Problem-solving and conflict-resolution skills.
- Ability to work under pressure during peak business hours.
- Proficiency in Microsoft Excel and basic computer applications.
Key Performance Indicators (KPIs)
- Billing accuracy.
- Cash reconciliation accuracy.
- Customer satisfaction at checkout.
- Transaction processing speed.
- Cash shortage/overage percentage.
- Compliance with financial and operational procedures.
- Team productivity and cashier performance.
Working Conditions
- Retail showroom environment.
- Rotational shifts, weekends, and public holidays as required.
- Prolonged standing and regular interaction with customers.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Provident Fund
Work Location: In person
