Job description:
Join our team in Talent & Organization and find endless opportunities to solve the most pressing client needs and challenges, especially during the backdrop of a global pandemic as we adapt to the new norm.
Practice: Talent & Organization – LMS I Areas of Work: Learning Design and Development, Change Management and HR Transformation | Level: Manager | Location: Gurugram, Bangalore, Mumbai, Pune, Hyderabad, and Chennai | Years of Exp: 12+ years
Skill/Operating Group
LMS Manager [T&O]
Level
Manager
Location
Pune/Gurgaon/Mumbai/Bengaluru
(Gurgaon preferred)
Travel Percentage
Expected Travel could be anywhere between 0-100%
Principal Duties and Responsibilities:
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Serve as a trusted advisor to clients on LMS/LXP strategy, roadmap, and adoption.
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Lead LMS selection and evaluation processes with clients, aligning technology recommendations to business needs.
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Drive thought leadership by staying ahead of trends in learning technologies (LMS, LXP, AI-enabled learning, adaptive learning, analytics, etc.) and sharing insights with clients and internal teams.
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Contribute to business development efforts including RFP responses, solutioning, and client presentations.
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Partner with practice leadership to define go-to-market strategies and enhance service offerings.
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Represent the organization in industry forums, webinars, and client events to enhance brand visibility.
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Drive capability building within the team on emerging learning technologies and interoperability standards.
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Lead design, build, and configuration of enterprise LMS solutions (e.g., Cornerstone, Saba, SuccessFactors, Docebo, etc.).
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Provide guidance on interoperability standards (SCORM, AICC, xAPI, cmi5) ensuring compliance and scalability.
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Govern LMS implementations and upgrades, ensuring delivery quality, performance, and user adoption.
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Support and guide project teams on SaaS configuration areas (notifications, translations, user management, analytics, reporting, roles & permissions, org structure setup).
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Develop accelerators, frameworks, and assets for scalable and repeatable delivery.
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Lead and mentor project teams across multiple engagements.
Key Competencies and Skills:
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Exceptional communication and presentation skills with the ability to engage senior executives and C-level stakeholders
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Strong business acumen and consultative approach to translate complex client needs into strategic learning technology solutions
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Proven capability to manage ambiguity and drive clarity in complex, multi-stakeholder environments
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Advanced analytical and problem-solving skills with keen attention to detail and data-driven decision making
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Ability to lead multiple client engagements simultaneously while maintaining high delivery quality and client satisfaction
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Strong relationship management skills to build long-term client partnerships and expand market opportunities
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High learning agility with a continuous drive to upskill and stay ahead of emerging learning technologies and market trends
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Cross-cultural competence and ability to work effectively with global teams and clients across diverse geographies
Additional Information:
