Overview:
Experience:3 to 5 years
Skills:
-
D365 Tech Support
-
Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy
Notice Period:15-30 days
Location: Hyderabad and Gurgaon
We are OGS—Omnicom's Integrated Solutions Engine that brings together a global talent community and connected capabilities in data, creative, media, commerce, and technology to build adaptive, future-ready solutions.
We are redefining the global capability center - not as an offshoring hub, but as a true inside edge. OGS is the place where the future is tested, built, and scaled for the world’s most ambitious agencies and clients.
With over 7,000 talented professionals in India, we are proud to be a diverse, inclusive, and collaborative community that thrives on innovation and excellence. Our teams work with some of the world’s most iconic brands, helping them move faster and achieve more—everywhere. We are growing rapidly and looking for passionate individuals to be part of this journey.
About the role
We have an exciting role of a dynamic and adaptable Analyst / Senior Financial Applications Analyst to be the first line of defense for assisting end users with the resolution of Microsoft Dynamics 365 (Microsoft D365) functional support issues and administrative requests.
Responsibilities:
Serve as a “Microsoft D365” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to:
-
Customer Setup/Change Requests
-
Billing Issues
-
New Financial Dimension Requests
-
Project Transaction Corrections
-
Troubleshoot Issues Revising Purchase Orders/Quotations
-
Troubleshoot Transactions in Workflow
-
Troubleshoot Login Issues
-
Workflow Change Requests
-
Accounts Payable Issues
-
Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket.
-
Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc.
-
Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application).
-
Assist with internal and external audit requests as needed.
-
Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team.
-
Assist with regression testing of code deployment to Microsoft D365 and Service Now
Qualifications:
- Graduate / Postgraduate degree in commerce / finance (must)
- Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support
-
Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel
-
Keen eye for detail and compassion for all project elements, large to small
-
Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy
-
Talent for communicating in a clear, concise, and proactive manner
-
Confidence to ask for answers when you have questions
-
Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines.
-
Ability to understand business concepts and issues as well as technical systems processes
-
The ability to quickly prioritize tasks and adjust to changes in work tasks
DesiSkills & Attributes
-
D365 Tech Support
-
Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy
