Job Title: Front Office Assistant
Department: Front Office
Reports To: Front Office Manager / Front Office Supervisor
Location: Hotel
Job Summary:
The Front Office Assistant is responsible for welcoming and assisting guests, handling check-in and check-out procedures, managing reservations, answering guest queries, and providing excellent customer service. The role also involves maintaining accurate guest records and coordinating with other hotel departments to ensure a smooth guest experience.
Key Responsibilities:
- Welcome guests warmly and provide professional assistance throughout their stay.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer telephone calls, emails, and guest enquiries promptly.
- Provide information about hotel facilities, services, room rates, and local attractions.
- Maintain accurate guest details and update information in the PMS (Property Management System).
- Prepare and maintain guest registration forms, bills, and other front-office documents.
- Handle cash, card payments, and other billing transactions accurately.
- Coordinate with Housekeeping, Maintenance, F&B, and other departments regarding guest requirements.
- Handle guest complaints politely and escalate issues to the supervisor or manager when required.
- Maintain proper records of room status, arrivals, departures, and special requests.
- Follow hotel policies, procedures, and safety standards.
- Maintain a professional appearance and a welcoming attitude at all times.
Required Skills & Qualifications:
- Diploma/Degree in Hotel Management or a related field preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with hotel PMS software.
- Good English communication; knowledge of additional languages is an advantage.
- Customer-service-oriented attitude.
- Ability to work in shifts, including weekends and holidays.
- Good problem-solving and multitasking abilities.
- Previous hotel/front-office experience is preferred but freshers may also be considered.
Key Qualities:
- Polite and friendly
- Well-groomed and professional
- Responsible and punctual
- Good communication skills
- Team player
- Guest-focused
- Able to work under pressure
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
Work Location: In person
