Experience: 8+ Years relevant experience in Event Management & ITOM
Location: Any Location India
Work Mode: Temporary Remote – Return to office as per company policy
Shift: 05:30 PM – 02:30 AM IST | US–EST Coverage
Role Overview
We are looking for an experienced Event Management & Major Incident Management professional with strong expertise in ServiceNow ITOM, AIOps, monitoring, observability, automation, and hybrid cloud environments.
Key Skills
ServiceNow ITOM: Event Management, Discovery, Service Mapping, Integration Hub
AIOps: Event Correlation, Anomaly Detection, ML-driven Insights
Monitoring & Observability: Dynatrace, Netcool/Omnibus, Broadcom DX APM, Opsview, SNMP, Everbridge
Automation & Scripting: Python, PowerShell, Bash
Cloud: Azure, AWS, GCP
Hybrid Environments: Mainframe, Midrange & Distributed Systems
API & Integrations: Observability platforms with ITSM/ITOM toolsets
Key Responsibilities
✅ Monitor, analyze, correlate, and prioritize enterprise IT events.
✅ Manage and support Major Incidents with timely escalation and resolution.
✅ Integrate monitoring and observability tools with ServiceNow.
✅ Develop automation workflows using Python, PowerShell, and Bash.
✅ Leverage AIOps for anomaly detection and proactive issue identification.
✅ Support cloud, hybrid, mainframe, and distributed environments.
✅ Drive continuous improvement in monitoring, automation, incident response, and service availability.
Share your updated resume: [email protected]
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Pay: ₹1,000,000.00 - ₹1,200,000.00 per year
Benefits:
Work Location: Hybrid remote in Mumbai, Maharashtra
