Operations Associate will be responsible for managing end-to-end insurance back-office and data processing operations for P&C insurance. The role involves ensuring adherence to client-specific insurance processes, meeting productivity and quality benchmarks, and maintaining strong client relationships. The ideal candidate should have hands-on experience in insurance operations within a BPO/KPO environment, strong leadership skills, and a deep understanding of insurance workflows.
Key Responsibilities:
Operational Excellence:-
Perform insurance-related back-office tasks such as policy issuance, endorsements, renewals, cancellations, and claims support.
-
Accurately process insurance data in client systems while meeting quality and TAT requirements.
-
Follow defined SOPs, SLAs, and client-specific insurance guidelines.
-
Validate and update policyholder information and insurance documents..
Quality and Productivity:-
Meet assigned productivity, accuracy, and turnaround time targets.
-
Adhere to quality standards and participate in internal quality audits.
-
Rework assigned cases promptly and implement feedback shared by the Team Leader or QA team.
Compliance and Documentation:-
Ensure compliance with company policies, data privacy standards, and client requirements.
-
Maintain confidentiality of client and policyholder information.
-
Keep accurate records related to work completed, productivity, and effort tracking.
Team Collaboration-
Actively participate in team huddles, training sessions, and knowledge-sharing activities.
-
Follow attendance, break schedules, and shift adherence guidelines.
-
Support team goals by being flexible during high-volume periods..
