General Responsibilities:
➢ Demonstrates pride in the workplace with a high level of commitment towards achieving organizational objectives
➢ Consistently treats all Guests and colleagues in a polite, helpful and courteous manner
➢ Have in-depth knowledge of our product and local tourist areas
➢ Communicate well to ensure effective shift handover
➢ Interact with department and resort staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
Specific Responsibilities:
➢ Assist guests with opening/closing vehicle doors
➢ Welcome guests and visitors with appropriate greetings of the day
➢ Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service
➢ Able to communicate parking procedures to guests/visitors
➢ Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest
➢ Provide correct counter token or receipt of valet parking to the guest
➢ Verify guests token or receipt with the one attached to the key before handing over keys or vehicle to the guest
➢ Able to effectively park and retrieve guests’ cars without causing damage to the vehicle
➢ Ability to drive and operate manual and automatic transmission vehicles
➢ Able to provide guests with information regarding property facilities, amenities, services, hours of operation
➢ Able to provide guests with direction and local areas of interest and activities
➢ Give fond farewell to all guests who are departing as per resort standard
➢ Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses
➢ Ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
➢ Ensure all guest's valet experience are memorable, unique and as per the resort's standards
➢ Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys
➢ Responsible for opening and closing parking area or facility
➢ Document and report all vehicle incidents like damages, accidents, theft, missing articles, etc.
➢ Report accidents, injuries, and unsafe work conditions to the Duty manager
➢ Monitor and maintain safety, security, and cleanliness of parking areas, main porch and behind the valet stand
➢ Responsible for achieving a score of 90% in RENARD audit for valet service operations and take necessary action for the shortcomings for standard compliance
➢ Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors
