About us
At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, and Bangalore — we’re building an ecosystem that brings nature closer to homes, offices, and communities
We are seeking a highly organized and proactive Client Success Manager to manage our post-sales operations. You will be the vital link between our sales team, logistics, finance, and the customer. Your primary mission is to ensure seamless order fulfillment, accurate invoicing, timely delivery, and exceptional post-purchase customer satisfaction.
Order & Dispatch Management: Process approved sales orders, coordinate with the warehouse/logistics team, and ensure goods are dispatched accurately and on schedule.-
Delivery Tracking: Monitor shipments, provide customers with tracking updates, and proactively resolve any transit delays or logistics issues.
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Invoicing & Billing: Generate and send accurate invoices, verify payment terms, and coordinate with the accounts department to resolve billing discrepancies.
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Customer Support & Complaint Resolution: Act as the main point of contact for post-purchase inquiries. Log, investigate, and swiftly resolve customer complaints regarding damaged goods, wrong shipments, or delays.
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CRM & Data Maintenance: Keep the CRM and ERP systems updated with accurate order statuses, customer communication logs, and delivery confirmations.
Experience: 2+ years in sales support, post-sales coordination, logistics, or a customer success operations role.-
Tech Savvy: Proficiency with CRM software (e.g., Salesforce, HubSpot), ERP/Invoicing software (e.g., QuickBooks, SAP, Zoho), and MS Excel.
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Communication: Exceptional written and verbal communication skills—you will be dealing with both angry customers and busy warehouse managers.
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Problem-Solving: Ability to think on your feet when a shipment goes missing or an invoice is incorrect.
