Responsibilities: Ensure that the process transactions are processed as per Desk Top procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling performance issues and for monthly one on ones
SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required
Ensure adherence to Company Policies and Procedures
