Front Office Manager / Reception Manager
Company: Astroscience Technologies (India) Private Limited
Location: Mayapuri Industrial Area Phase II, New Delhi – 110064
Employment Type: Full-Time
Salary: ₹25,000 – ₹30,000 per month
About the Role
Astroscience Technologies (India) Private Limited is seeking an experienced, dynamic, and highly professional Front Office Manager / Reception Manager to lead and manage all front office operations. The ideal candidate will be responsible for supervising the reception team, ensuring exceptional visitor experiences, maintaining administrative coordination, and delivering excellent customer service while representing the organization professionally.
This role requires strong leadership, communication, organizational, and problem-solving skills with the ability to manage multiple responsibilities in a fast-paced environment.
Key Responsibilities
- Manage the complete day-to-day operations of the Front Office and Reception Department.
- Lead, train, motivate, and supervise reception executives and front office staff.
- Ensure visitors, clients, VIP guests, and business associates receive a professional welcome and excellent service.
- Monitor reception activities and maintain high standards of customer service.
- Handle incoming phone calls, emails, walk-in inquiries, and appointment scheduling.
- Coordinate meetings, conference room bookings, and visitor management.
- Maintain visitor records, gate passes, attendance registers, and reception documentation.
- Ensure smooth communication between management and all departments.
- Coordinate with HR, Administration, Sales, Accounts, IT, and other departments for operational requirements.
- Resolve customer complaints, escalations, and front office issues professionally.
- Develop and implement front office procedures and SOPs.
- Maintain office discipline, cleanliness, and professional appearance of the reception area.
- Monitor housekeeping and office support staff working in the reception area.
- Ensure office stationery and reception supplies are adequately maintained.
- Prepare daily, weekly, and monthly MIS reports for management.
- Monitor employee attendance, visitor records, and front office performance.
- Ensure confidentiality of company information and visitor data.
- Support management during meetings, events, and corporate visits.
- Handle administrative responsibilities assigned by senior management.
- Maintain a positive work environment and ensure high employee engagement within the front office team.
Required Qualifications
- Bachelor's Degree in any discipline
- 5–6 years of experience in Front Office, Reception, Customer Service, or Administration.
- Minimum 2–3 years of experience in a leadership or managerial role.
- Excellent verbal and written communication skills in English and Hindi.
- Strong leadership, team handling, and people management skills.
- Excellent interpersonal and customer service skills.
- Good decision-making and problem-solving abilities.
- Strong organizational and multitasking skills.
- Ability to work under pressure and meet deadlines.
- Professional personality with excellent presentation skills.
Technical Skills
- MS Excel
- MS Word
- MS PowerPoint
- Outlook & Email Communication
- Google Workspace
- Appointment & Calendar Management
- Visitor Management Systems
- MIS Reporting
- Administrative Coordination
Preferred Candidate
- Immediate Joiner preferred.
- Candidates with experience in Corporate Offices, IT Companies, Consulting Firms, Healthcare, Education, Hospitality, or Service Industry will be preferred.
- Candidates having experience in managing reception teams and handling VIP visitors will receive preference.
Benefits
- Professional and growth-oriented work environment.
- Career advancement opportunities.
- Leadership role with managerial responsibilities.
- Performance-based growth and incentives.
- Supportive management team.
Job Type: Full-time
Salary: ₹25,000 – ₹30,000 per month
Work Schedule: Day Shift
Work Location: On-site – Mayapuri Industrial Area Phase II, New Delhi – 110064
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
