Role/Skill: HR Helpdesk Agent
Location: Bangalore
Experience: 1 to 6 years
Band: BPO 1/2
Salary: 6–7 LPA
Overview
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR-related queries (primarily calls) from client employees, line managers, vendors, and third parties based on defined procedures, instructions, and the available knowledge base. Queries may relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning & Development, T&A, and other HR-related topics.
The role requires handling queries within the defined SLA timelines with high accuracy and focus on first-call resolution.
Work Requirements
- Rotational shifts on a 24/7 basis
- 5 days Work From Office mandatory
- Mostly US Night Shifts
- No remote working option
Eligibility Criteria
- Graduate in any discipline
- 1–6 years of experience
- International Voice Process experience – Mandatory
- Domestic Voice experience will not be considered
- US Voice Process experience – Preferred
- International HR Helpdesk experience – Preferred
- Basic computer knowledge required (MS Office)
- Typing speed: 30 WPM with 100% accuracy
Preferred Skills
- Knowledge of HR systems/applications
- Experience with tools like ServiceNow, Remedy
- Understanding of SLAs and Telephony tools like Avaya
- Excellent communication and problem-solving skills
Core Responsibilities
- Handle HR Helpdesk queries as per process guidelines
- Log and maintain ticket details accurately
- Follow data privacy and compliance procedures
- Deliver quality customer support with first-time resolution focus
Important Notes
- Ex-TCS employees are not eligible to apply
- PAN and DOB are mandatory for profile creation
Questionnaire Link
Please fill out the below questionnaire form:
https://myglit.com/lateral/cref/5a408b4e25
Note: Filling out this form is mandatory for the further recruitment process.
Pay: ₹600,000.00 - ₹700,000.00 per year
Work Location: In person
