Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Java
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to develop their problem-solving and technical skills.
- Monitor system performance and recommend improvements to prevent future disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Java.
- Strong knowledge of troubleshooting techniques and root cause analysis in complex software environments.
- Experience with application monitoring tools and incident management processes.
- Ability to work with cross-functional teams to resolve technical challenges.
- Familiarity with software lifecycle and support methodologies.
- Excellent communication skills to document issues and solutions clearly.
Additional Information:
- The candidate should have minimum 5 years of experience in Java.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
