Job Title: Service Advisor – DG Service
Role Overview
We are seeking a knowledgeable and customer-focused Service Advisor to manage service operations for Diesel Generator (DG) sets. This role involves coordinating between customers and service engineers, understanding technical issues, and ensuring timely maintenance and repair of DG sets. The ideal candidate should have basic technical knowledge of DG systems, strong communication skills, and a commitment to delivering excellent customer service.
Key Responsibilities
Customer Interaction & Service Coordination
Interact with customers to understand DG set issues and service requirements Create job cards and schedule service visits for technicians
Coordinate with service engineers for proper diagnosis and resolution Communicate service updates, timelines, and approvals to customers
Service Management & Follow-up
Plan preventive and breakdown maintenance schedules for DG sets Ensure timely completion of services as per SLA commitments
Follow up with customers after service to ensure satisfaction Handle complaints and provide prompt resolutions
Estimation & Billing
Prepare service cost estimates including labor and spare parts Explain repair scope and charges clearly to customers
Ensure accurate billing and documentation Promote AMC (Annual Maintenance Contracts) and spare parts sales
Customer Relationship Management
Maintain strong relationships with clients for repeat business Ensure high customer satisfaction through quality service support
Educate customers on DG maintenance and best practices
Technical Documentation & Reporting
Maintain records of service history, job cards, and invoices Update CRM with service details and customer interactions
Generate service reports and pending job status
Inventory & Parts Coordination
Coordinate with stores for availability of DG spare parts Track pending parts and update customers on delays
Ensure proper usage and documentation of issued materials
Team Collaboration & Process Improvement
Work closely with service engineers and technical teams Support smooth workflow between field service and customers
Suggest improvements for service efficiency and customer satisfaction Participate in technical and process training sessions
Preferred Skills & Qualifications
Experience as a Service Advisor in DG / automobile / equipment service industry Basic knowledge of Diesel Generator components and functioning
Strong communication and customer handling skills Ability to manage multiple service requests and priorities
Good problem-solving and coordination skills Familiarity with CRM and service management tools
Diploma/ITI in Mechanical/Electrical preferred
Tools & Platforms
CRM Software Service Management Systems
Billing & Invoicing Software MS Office (Excel, Word)
Communication Tools (Phone, Email)
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Contact Details :
Sai Kalyani.G
9182947543
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Work Location: In person
