Email Support Executive is a non-voice customer service professional responsible for managing and resolving customer inquiries, complaints, and technical issues primarily through email communication. Core Roles & Responsibilities
- Inquiry Management: Responding to customer questions regarding products, services, or orders in a professional and timely manner.
- Issue Resolution: Troubleshooting problems by clarifying complaints, determining the cause, and offering step-by-step solutions.
- Escalation Handling: Forwarding complex or unresolved technical issues to the appropriate internal teams (e.g., technical, product, or logistics).
- Documentation: Maintaining accurate logs of all customer interactions and transactions within a Customer Relationship Management (CRM) system like Salesforce or Zendesk.
- Performance Metrics: Consistently meeting Service Level Agreements (SLAs), including response time, resolution accuracy, and customer satisfaction (CSAT) scores.
- Follow-up: Proactively reaching out to customers to ensure their concerns were fully addressed and they are satisfied with the outcome.
- Age criteria 18 to 29 years
Job Types: Full-time, Fresher, Permanent
Pay: ₹15,367.53 - ₹34,459.41 per month
Work Location: In person
