Key Responsibilities:
- Handle incoming customer queries via calls, emails, and chat
- Resolve customer complaints in a timely and professional manner
- Provide accurate information about products, services, and policies
- Maintain records of customer interactions and transactions
- Follow up with customers to ensure issue resolution
- Escalate complex issues to the relevant department
- Meet customer satisfaction and performance targets
- Build and maintain positive relationships with customers
Required Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Active listening skills
- Patience and empathy when dealing with customers
- Basic computer knowledge (CRM tools, MS Office)
- Ability to multitask and manage time effectively
Pay: ₹12,500.00 - ₹21,500.00 per month
Work Location: In person
