Receptionist / Front Desk Executive
Brain & Mind Clinic, Bilaspur
Position Summary
We are looking for a compassionate, organized, and professional Receptionist to manage the front desk, patient appointments, electronic medical records (EMR), billing support, and communication with patients. The receptionist will be the first point of contact and should maintain a warm, respectful, and confidential environment.
Key Responsibilities
Front Desk & Patient Care
- Welcome patients and visitors professionally.
- Register new patients and verify demographic details.
- Guide patients through the consultation process.
- Maintain patient confidentiality at all times.
Appointment Management
- Schedule, reschedule, and confirm appointments.
- Coordinate appointments across multiple clinic locations.
- Send reminders through phone calls, SMS, or WhatsApp.
- Manage waiting lists and follow-up appointments.
EMR Management
- Create and update patient records in the EMR.
- Upload investigation reports and prescriptions.
- Ensure documentation is complete and accurate.
- Assist the doctor with digital record management.
Telephone & WhatsApp Communication
- Answer incoming calls politely.
- Respond to routine WhatsApp queries.
- Provide clinic timings, consultation fees, and directions.
- Escalate medical questions to the doctor.
Billing & Payments
- Generate invoices and receipts.
- Collect cash, UPI, card, or online payments.
- Maintain daily payment records.
- Prepare end-of-day cash reconciliation.
Administrative Duties
- Maintain appointment registers and files.
- Coordinate with the pharmacy and psychologist.
- Track stationery and office supplies.
- Keep the reception area clean and organized.
Patient Follow-up
- Call patients for follow-up visits.
- Remind patients about investigations and therapy appointments.
- Record missed appointments and arrange rescheduling.
- Maintain patient satisfaction and feedback records.
Required Qualifications
- Graduate (preferred).
- Good communication skills in Hindi and English.
- Basic computer knowledge (MS Office, typing, internet).
- Comfortable using EMR software and WhatsApp Business.
- Ability to learn quickly and work independently.
Preferred Skills
- Experience in a hospital or clinic reception.
- Knowledge of medical terminology.
- Good organizational and multitasking skills.
- Professional appearance and courteous behavior.
- Strong attention to detail.
Working Hours
- As per clinic schedule (including evening OPD if required).
- Weekly off as per clinic policy.
Salary
- Competitive salary based on experience and performance.
- Performance incentives may be offered.
Performance Indicators (KPIs)
- Appointment scheduling accuracy.
- Patient satisfaction.
- EMR completeness and accuracy.
- Timely follow-up calls.
- Billing accuracy.
- Professional communication and punctuality.
Training Provided
- EMR software usage.
- Appointment workflow.
- Telephone etiquette.
- Patient communication.
- Confidentiality and data privacy.
- Basic psychiatric clinic workflow.
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
