JOB DESCRIPTION – SALES & SERVICE ENGINEERPosition
Sales & Service Engineer
Department
Sales & Service
Reporting To
Sales & Service Manager / Department Head
Location
Bhubaneswar / Odisha
Employment Type
Full-Time
1. Job Purpose
The Sales & Service Engineer will be responsible for technical sales, customer handling, site visits, installation coordination, troubleshooting, maintenance, and after-sales service. The role requires close coordination with customers, sales teams, project teams, vendors, and internal departments to ensure customer satisfaction and timely completion of sales and service activities.
2. Key ResponsibilitiesA. Sales Responsibilities
- Generate new business opportunities through customer visits, enquiries, references, and market development.
- Understand customer requirements and recommend suitable technical products/solutions.
- Prepare and submit quotations, technical proposals, and commercial offers.
- Conduct product presentations and technical discussions with customers.
- Follow up on enquiries, quotations, and leads to achieve sales targets.
- Maintain regular communication with existing and prospective customers.
- Support the sales team in achieving monthly and annual sales targets.
- Develop and maintain strong relationships with customers, dealers, contractors, and other stakeholders.
- Conduct market surveys and identify new business opportunities.
B. Service & Technical Responsibilities
- Attend customer service calls and visit sites for inspection, troubleshooting, and technical support.
- Diagnose electrical/mechanical faults and provide appropriate solutions.
- Coordinate installation, commissioning, maintenance, repair, and servicing activities.
- Ensure proper testing and commissioning of equipment/systems.
- Conduct preventive and corrective maintenance as required.
- Prepare service reports, inspection reports, and technical documentation.
- Coordinate with technicians and service teams for timely resolution of customer complaints.
- Provide technical guidance to customers regarding operation, maintenance, and safe usage of equipment.
- Ensure service activities are completed within the committed timeline.
C. Customer & Coordination Responsibilities
- Act as the technical point of contact for customers.
- Handle customer complaints professionally and ensure timely resolution.
- Coordinate with the Projects, Purchase, Stores, Accounts, and Sales teams as required.
- Follow up on pending service requirements, spare parts, payments, and customer approvals.
- Maintain accurate records of customer visits, enquiries, service calls, and follow-ups.
- Ensure proper handover of completed projects/equipment to customers.
3. Qualification
- Diploma / B.E. / B.Tech. in Electrical Engineering or Mechanical Engineering.
- Candidates with relevant technical sales and service experience will be preferred.
- Freshers with strong technical knowledge and communication skills may also be considered.
4. Experience
- 1–3 years of experience in technical sales, service, maintenance, project execution, or a related field is preferred.
- Experience in electrical/mechanical equipment, industrial products, solar, HVAC, UPS, inverter, battery, or related industries will be an added advantage.
5. Required Skills
- Good technical knowledge of electrical/mechanical systems.
- Strong communication and customer-handling skills.
- Good troubleshooting and problem-solving ability.
- Ability to conduct site visits and field inspections.
- Basic knowledge of MS Office and preparing technical reports.
- Good negotiation and follow-up skills.
- Ability to read technical drawings/manuals.
- Strong coordination and time-management skills.
- Willingness to travel for customer visits and service requirements.
- Ability to work independently as well as in a team.
6. Key Performance Indicators (KPI)
- Achievement of monthly/annual sales targets.
- Number of new leads and customer enquiries generated.
- Lead-to-order conversion ratio.
- Timely submission and follow-up of quotations.
- Customer complaint resolution within defined timelines.
- Timely completion of service and maintenance activities.
- Customer satisfaction and repeat business.
- Number of customer/site visits completed.
- Accuracy and timely submission of service and sales reports.
- Collection/support for outstanding customer payments wherever applicable.
7. Job Requirements
- Willingness to travel to customer sites as required.
- Valid driving licence and ability to travel independently will be preferred.
- Strong professional communication and customer relationship skills.
- Ability to work under sales and service targets.
- Flexible to handle both sales and technical service responsibilities.
Pay: ₹15,923.14 - ₹35,031.71 per month
Work Location: In person
