TechOps Engineer I
Location: Bangalore
About the Team
Navi’s Engineering team builds the backbone of our financial products—spanning
lending, payments, insurance, investments, and debt management. We operate as
cross-functional teams that work closely with Product, Data, and Business functions to
deliver reliable, high-performance systems at scale. Our engineers focus on solving
real-world challenges through scalable architecture, automation, and long-term
thinking—ensuring every Navi product is built to serve millions efficiently and
seamlessly.
About the Role
As a Tech Ops Engineer I, you will own first-level monitoring, triage, and resolution for
Platform operations. You will investigate transaction failures, coordinate with vendors
and banks, support business teams with queries, and execute operational tasks safely
within defined SOPs and SLAs.
This role is ideal for engineers who enjoy problem-solving in production environments,
can navigate logs and data confidently, and are motivated to improve operational
efficiency through scripting and automation.
What We Expect From You
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Monitor system health dashboards and respond to alerts promptly to maintain platform availability.
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Act as first responder for low-to-medium severity incidents and perform initial triage.
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Investigate issues using logs, data queries, and API-level debugging.
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Execute operational workflows (bulk actions, event replays, data corrections) using approved runbooks.
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Escalate high-severity issues with clear diagnostics and context.
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Partner with engineering and business teams to improve incident response and
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support quality.
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Contribute to SOPs, runbooks, and lightweight automation scripts.
Must Haves
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1-2 years of experience in backend engineering, production support, or tech operations.
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Strong fundamentals in SQL, APIs, and log-based debugging.
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Working knowledge of observability tools (Grafana/Kibana/Loki or equivalent).
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Basic scripting skills in Python or Bash for task automation.
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Strong analytical thinking, attention to detail, and communication skills.
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Ownership mindset and comfort working in on-call or incident-driven environments.
Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI,Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!
Our Culture
The Navi DNA
At Navi, we’re a place where ambition meets opportunity and ideas turn into impact
quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in anenvironment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way.
We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/careers/values-at-navi to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.
