Key Responsibilities
Warehouse Operations
- Supervise daily warehouse activities including inbound, storage, picking, packing, dispatch, and returns.
- Ensure all customer orders are processed within defined turnaround time (TAT) and SLA.
- Monitor shift performance and ensure smooth operational flow.
- Coordinate replenishment activities to maintain stock availability.
- Manage dock operations for inbound and outbound shipments.
Team Management
- Lead and supervise warehouse associates and shift staff.
- Allocate manpower based on workload and operational priorities.
- Conduct daily shift briefings and monitor attendance.
- Train new employees on warehouse SOPs and safety practices.
- Drive employee productivity and engagement.
Inventory Management
- Maintain inventory accuracy through cycle counts and stock reconciliation.
- Investigate inventory discrepancies and implement corrective actions.
- Ensure FIFO/FEFO practices wherever applicable.
- Monitor damaged and expired inventory.
Order Fulfillment
- Ensure accurate picking, packing, and dispatch of customer orders.
- Monitor pick rates, pack rates, and dispatch timelines.
- Minimize order errors, shortages, and customer complaints.
Process & Compliance
- Ensure compliance with company SOPs and warehouse standards.
- Maintain 5S and housekeeping across the facility.
- Ensure adherence to health, safety, and security guidelines.
- Support internal and external audits.
Performance Monitoring
- Track daily operational KPIs and prepare shift reports.
- Identify operational bottlenecks and recommend improvements.
- Coordinate with transportation, procurement, inventory, and customer service teams for smooth operations.
Key Performance Indicators (KPIs)
- Order Fulfillment SLA (%)
- On-Time Dispatch (OTD)
- Inventory Accuracy (%)
- Picking & Packing Productivity
- Order Accuracy (%)
- Dock-to-Stock Time
- Stock Loss/Shrinkage
- Warehouse Utilization
- Employee Productivity
- Safety Compliance
- Customer Complaint Rate
- OTIF (On-Time In-Full)
Experience
- 3–6 years of warehouse operations experience.
- Minimum 1–2 years in a supervisory role.
- Experience in Quick Commerce, E-commerce, Retail, FMCG, or 3PL operations preferred.
Required Skills
- Warehouse Management Systems (WMS)
- Inventory Control
- Team Leadership
- Workforce Planning
- MS Excel and Reporting
- Problem Solving
- Communication Skills
- Time Management
- Lean Warehousing & 5S
- Safety and Compliance Knowledge
Preferred Industry Experience
- Quick Commerce (Blinkit, Zepto, Instamart, BB Now)
- E-commerce
- FMCG
- Grocery Distribution
- Retail Supply Chain
- Third-Party Logistics (3PL)
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
