Front Office Executive – Kove Stays
Job Title: Front Office Executive
Location: Kove Stays
Department: Front Office / Guest Relations
Job Summary
We are looking for a friendly, professional, and customer-focused Front Office Executive to join the Kove Stays team. The ideal candidate will be responsible for delivering exceptional guest service, managing front desk operations, and ensuring a smooth check-in and check-out experience for all guests.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Handle guest check-in and check-out efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries promptly.
- Coordinate with Housekeeping and Maintenance teams to ensure room readiness.
- Handle guest complaints politely and resolve issues in a timely manner.
- Maintain accurate guest records and billing details.
Required Skills
- Excellent communication skills in English, Hindi, and Telugu.
- Strong customer service and interpersonal skills.
- Basic computer knowledge
- Good problem-solving and multitasking abilities.
- Positive attitude with a professional appearance.
- Ability to work in rotational shifts, weekends, and holidays.
Salary
- As per company standards and experience.
Join Kove Stays and be a part of delivering exceptional hospitality experiences to every guest.
Pay: From ₹15,000.00 per month
Work Location: In person
