We are looking for an experienced and proactive Call Center In-Charge to lead our hospital's patient call center operations, ensuring smooth appointment scheduling, patient query resolution, and excellent service delivery.
Required Skills & Qualifications
- Graduate in any discipline (preferred: Healthcare Management/Business Administration)
- Prior experience in a hospital or healthcare call center is highly preferred
- Strong leadership and team management skills
- Excellent communication skills (English + regional languages)
- Proficiency in call center software/CRM tools
- Ability to handle high-pressure situations and patient escalations calmly
- Strong organizational and multitasking abilities
Work Location: In person
