Support of GBS managed resources through all Audits and Assessment including (NIST, SOC, PCI) as well as other unnamed Audits. Additionally, the position demands a proactive approach to problem-solving and the ability to adapt quickly to evolving business requirements and technological advancements. The successful candidate will demonstrate strong cross-functional collaboration skills, leveraging partnerships to drive efficiency improvements and streamline service delivery. Consistent focus on process optimization, documentation, and knowledge sharing will be important to ensure seamless integration of new technologies and continual improvement of operational standards.
Both onboarding new business units and operational support of existing will be essential for the role, aggressively enhancing the levels of support. The role will work in partnership with other teams to initiate and coordinate improvements to WK’s service platforms across cloud and traditional hosting environments.
Requirements include:
Ability to understand and arbitrate technical impact based on:
Required Experience / Technical Skills
Experience in support of technical compliance efforts such as SOC1, SOC2, NIST, PCI and any audit certifications
Additional Experience / Technical Skills
Experience with monitoring and systems tools including Opsramp, Rightscale, AppDynamics, QRADAR, Tripwire, Azure Security Center (FIM/IDS), Service Now.
Data Protection: Proficiency in sophisticated backup, recovery, and data protection practices.
- Security Protocols: Advanced knowledge of security measures and practices.
- Project Coordination: Skills in leading and managing technical projects with multiple stakeholders.
- User Training: Effective communication and training abilities to help users optimize their use of IT resources.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
