Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Manhattan Active Order Management Functional
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system stability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Manhattan Active Order Management Functional.
- Strong analytical skills to diagnose and troubleshoot complex system issues effectively.
- Ability to work collaboratively with cross-functional teams to resolve technical challenges.
- Experience in managing and prioritizing multiple support requests in a fast-paced environment.
- Excellent communication skills to clearly convey technical information to diverse audiences.
- Capability to document solutions and maintain knowledge bases for future reference.
Additional Information:
- The candidate should have minimum 5 years of experience in Manhattan Active Order Management Functional.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
