Customer Relationship Executive (CRM Executive)
Company: Timeless Vows Photography
Location: Vasai West (Near Vasai Road Railway Station)
Job Type: Full-Time (In Office)
About Us
Timeless Vows Photography is a growing wedding and event photography company specializing in Wedding Photography, Cinematic Films, Pre-Wedding Shoots, Maternity, Baby Shoots, and Festive Sessions. We are looking for a friendly, organized, and customer-focused professional to join our team.
Key Responsibilities
- Handle customer inquiries through phone calls, WhatsApp, Instagram, and email.
- Explain photography packages and assist clients in choosing the right services.
- Follow up with new leads and convert inquiries into confirmed bookings.
- Maintain accurate customer records and update the CRM system.
- Schedule client meetings, photoshoots, and delivery timelines.
- Coordinate with photographers, editors, and clients to ensure smooth workflow.
- Resolve customer concerns professionally and maintain high customer satisfaction.
- Send quotations, invoices, payment reminders, and delivery updates.
- Build long-term relationships with clients and encourage referrals and repeat business.
Requirements
- Excellent communication skills in Hindi and English (Marathi is a plus).
- Good knowledge of Microsoft Excel, Google Sheets, and basic computer operations.
- Comfortable using WhatsApp Business, Instagram, and email.
- Positive attitude, confidence, and strong customer service skills.
- Freshers with excellent communication skills are welcome. Experience in customer service or sales is an advantage.
Salary & Benefits
- Competitive salary based on experience.
- Performance incentives.
- Friendly and supportive work environment.
- Career growth opportunities.
- Training and skill development.
Join Timeless Vows Photography and help create unforgettable memories while delivering an exceptional customer experience
Pay: From ₹10,000.00 per month
Work Location: In person
