Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
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Oversee daily housekeeping operations to ensure all guest rooms and public areas meet Fairmont's exacting standards of cleanliness and presentation
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Supervise and manage the housekeeping team, including scheduling, training, performance evaluation, and staff development
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Conduct regular inspections of guest rooms, corridors, and common areas to maintain consistency with hotel quality standards
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Manage inventory of cleaning supplies, linens, and equipment; coordinate procurement and cost control measures
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Respond promptly to guest requests and complaints related to housekeeping services, ensuring swift resolution and guest satisfaction
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Implement and maintain health, safety, and hygiene protocols in accordance with hotel policies and local regulations
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Liaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operations
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Prepare and submit daily, weekly, and monthly reports on housekeeping operations, staffing, and budget performance
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Identify opportunities for process improvement and implement efficiency measures to optimise operational costs
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Ensure compliance with environmental sustainability initiatives and green housekeeping practices
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Conduct induction and ongoing training programmes for housekeeping staff on cleaning techniques and service standards
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Manage lost and found procedures and coordinate with relevant departments regarding guest belongings
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Monitor staff attendance, punctuality, and adherence to uniform and conduct standards
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Participate in hotel meetings and contribute to strategic planning for departmental improvements
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Support the General Manager and Executive Housekeeper in achieving departmental and hotel-wide objectives
Qualifications
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Minimum 3-5 years of experience in housekeeping operations, with at least 2 years in a supervisory or management role
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Proven track record of managing housekeeping teams in a luxury hotel or hospitality environment
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Strong knowledge of housekeeping standards, cleaning protocols, and best practices in the hospitality industry
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Excellent organisational and time management skills with the ability to manage multiple priorities simultaneously
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Proficiency in hotel management systems and housekeeping software
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Demonstrated ability to conduct staff training, performance evaluations, and provide constructive feedback
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Sound understanding of health, safety, and hygiene regulations relevant to hospitality operations
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Strong communication and interpersonal skills with the ability to liaise effectively across departments
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Ability to prepare and analyse operational reports, budgets, and performance metrics
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Fluency in English; additional language skills are advantageous
**Preferred Qualifications:**
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Certification or diploma in Hotel Management, Hospitality Management, or related field
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Experience with luxury hotel chains or international hospitality brands
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Knowledge of environmental sustainability practices and green housekeeping initiatives
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Experience in staff recruitment, retention, and development programmes
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Familiarity with inventory management and procurement processes
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Proven experience in process improvement and operational efficiency optimisation
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Customer service excellence with a demonstrated commitment to guest satisfaction
Additional Information
WHAT IS IN IT FOR YOU:
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Come As You Are
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Work With Purpose
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Grow, Learn and Enjoy
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Explore Limitless Possibilities
