Job role
Handling ER related activities for allocated products and ensure closure as per standardized / institutionalized process /grids. Reviewing and Laisioning the investigations in consultation with RIC/Audit/Business/Product team/QIG through emails, con calls or one to one phone calls for queries related to findings/lapses and understanding the gravity of the cases received. Follow-ups with stakeholders / departments to gather complete information/findings of the cases for initiating disciplinary action as per the actionable matrix. Confirming the actionable on the completed investigation cases with RIC/Audit/Business/Product team/QIG etc. and ensuring suitable actionable as per matrix. Co-ordinate with business for confessions/customer consent/revenue loss for Fraud cases. Follow up with business for RH/ZH approvals and apology letters for indiscipline cases. Conducting enquiries / investigation with employees in the prescribed format and process. Drafting of disciplinary letters / communications - warnings/narrations/interrogation/suspension/show cause/termination related to highlighted frauds/indiscipline issues and issuing the disciplinary letters toemployees/business/RIC/Audit and preparing fraud & indiscipline cases letters. Preparing and Maintaining MIS and tracker with regards to disciplinary actions initiated/to be initiated. Driving disciplinary actionables and escalations. Assemble and study the facts and findings to initiate appropriate action in line with the matrix and prepare the closure report. Addressing escalations of Fraud Exits - resignations/absconding reported on HRMS or emails received from mentors/employees. Handle Grievance redressal - Reviewing and Laisioning grievances received in consultation with the Business/Employee/Witnesses/Onlookers for the exact mishappenings and understanding the gravity of the grievances received. Handling employee grievance mechanism and ensure closure of cases in stipulated TAT. Addressing/Responding employee and mentors//' queries through emails, concalls or one to one phone calls for exit related queries. Attending and Handling employee calls/emails and suitably responding to them within stipulated time. Ensure timely closure of employee grievances. Liasoning with stakeholders for closure of cases within predefined TAT. Assist in legal cases / court matters / labour matters etc. Handle MD Complaints / Social Media Complains / Media complaints from employees / ex -employees, in assistance with HR Seniors
Key Responisibilities
Graduation / Post-Graduation Good drafting skills. Excellent verbal and written communication skills. Good coordination- to play a vital role between Business, Employees and other stakeholders. Eye for Detail.
Desirable Skills
Understanding of Compliance process.
