Here is the job description in English, with the company name removed:
Job Description: Team Leader - Inside Sales
Department: Assisted BuyingLocation: Vikhroli, MumbaiEmployment Type: Full TimeWorkdays: 6 Days, 1 Rotational Off
Position Overview
The Team Leader - Assisted Buying will be responsible for managing a team of Assisted Buying Agents who support customers through high-consideration purchases via calls, chats, and digital platforms. The role focuses on driving conversion, improving customer experience, and ensuring team productivity, quality, and compliance with defined sales processes.
Key Responsibilities
- Lead, coach, and manage a team of Assisted Buying Agents to achieve daily, weekly, and monthly sales targets.
- Monitor individual and team performance metrics such as conversion rate, revenue per interaction, AHT, CSAT, and quality scores.
- Ensure high-quality customer interactions across calls, chats, and digital channels, and assist in handling complex customer queries and escalations.
- Ensure adherence to SOPs, scripts, compliance guidelines, and CRM hygiene.
- Support onboarding and ramp-up of new agents, and conduct regular product, system, and sales refresher sessions.
Key Skills & Competencies
- Strong people management and coaching skills.
- Solid understanding of inside sales / assisted buying models.
- Customer-centric mindset with a sales orientation.
- Ability to analyze performance data and take corrective actions.
- Good communication, problem-solving, and stakeholder management skills
Pay: ₹400,000.37 - ₹600,000.31 per year
Work Location: In person
