Customer Care Executive
Company: Arthlife (Fashion & Clothing Brand)
Location: Swargate, Pune
Job Type: Full-Time
Experience: 1–3 Years
About Arthlife
Arthlife is a modern clothing brand dedicated to offering stylish, high-quality apparel while delivering an exceptional customer experience. We believe that every customer interaction is an opportunity to build trust and strengthen our brand.
Job Overview
We are looking for a proactive and customer-focused Customer Care Executive to manage customer queries, provide timely resolutions, and ensure a seamless shopping experience. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and chat in a professional and timely manner.
- Assist customers with product information, order tracking, returns, exchanges, and refunds.
- Resolve customer concerns while maintaining a high level of customer satisfaction.
- Coordinate with the sales, warehouse, and logistics teams for quick issue resolution.
- Maintain accurate records of customer interactions and follow up on pending cases.
- Escalate complex issues to the concerned department when required.
- Ensure adherence to company policies and service quality standards.
Qualifications & Skills
- Bachelor's degree in any discipline.
- 1–3 years of experience in Customer Care, Customer Support, or Customer Service.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Proficiency in MS Office; experience with CRM software is an added advantage.
- Ability to multitask and work efficiently in a fast-paced environment.
Preferred Candidate
- Experience in the Fashion, Apparel, Retail, or E-commerce industry will be preferred.
- Customer-centric approach with a professional attitude.
- Strong organizational and time management skills.
- Immediate joiners are preferred.
Why Join Arthlife?
- Be part of a fast-growing fashion brand.
- Opportunity to learn and grow in a customer-focused environment.
- Collaborative and supportive team culture.
- Performance-based growth opportunities.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
