Location: Pune (Onsite)
Experience: 2+ yrs
Job Summary:
Hiring Support Executives for a growing SaaS company. The role includes client onboarding, product demonstrations, customer support, and issue resolution. Candidates from SaaS support, customer success, onboarding, or technical support backgrounds are preferred.
Key Responsibilities:
- Conduct onboarding and product walkthroughs
- Support clients with account setup and platform usage
- Resolve customer queries and technical issues
- Coordinate with internal teams for issue resolution
- Maintain support documentation and CRM updates
- Ensure smooth customer experience
Preferred Background:
- SaaS Support
- Customer Success
- Technical Support
- Client Servicing
- Product Support
- Onboarding Specialist
Skills Required:
- Excellent communication skills
- Client handling ability
- Problem-solving approach
- CRM/helpdesk tool knowledge preferred
- Basic technical understanding preferred
Immediate joiners preferred.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
