Gautam Buddha Nagar, Uttar Pradesh
Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
Manage system health, onboard new enterprise accounts, and maintain LogicMonitor collectors across on-premise, cloud, and hybrid environments.
Create and configure LogicModules, DataSources, and PropertySources to meet specific monitoring requirements for new or unsupported devices.
Write, test, and maintain scripts (in languages like Python, Groovy, and PowerShell) and REST API queries to automate daily workflows and alert thresholds.
Develop and manage integrations between LogicMonitor and third-party ITSM, event management, or team collaboration tools.
Design custom device dashboards for stakeholders and set up automated alert/incident workflows.
Resolve incidents related to alert false-positives, metric collection failures, or faulty LogicModules.
Skill Requirements
Solid understanding of enterprise network architectures, fault management, and monitoring protocols (e.g., SNMP, WMI, ICMP, CloudWatch APIs).
Proficiency in scripting and automation languages including Python , Groovy , and PowerShell .
Hands-on experience with REST API queries and automating repetitive tasks.
Advanced knowledge of LogicMonitor concepts (Collectors, JobMonitors, LogicModules).
Familiarity with IT service management (ITSM) systems, release/change management processes, and cloud networking (such as Azure or AWS).
Strong analytical and logical thinking skills for complex infrastructure debugging.
Ability to work well within cross-functional teams and collaborate on incident communication.
Other Requirements
Typically requires 3-5+ years of experience and hands-on of enterprise monitoring tools
Vendor-recognized certifications are highly valued & proffered.
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