Front Desk & Customer Experience ExecutiveTesseract
Location: Jaipur, Rajasthan
Employment Type: Full-Time
Positions: 3
Experience: 3 years
About Tesseract
Tesseract is a sports and fitness-focused community where customer experience is at the heart of everything we do.
The front desk is the face of Tesseract. We are looking for friendly, energetic and responsible people who can make every customer feel welcomed while keeping the facility organised and running smoothly.
Your Role
You will be responsible for managing the front desk and being the first point of contact for customers, members, players, parents and visitors.
Customer Experience
- Welcome customers and members professionally.
- Understand customer requirements and guide them appropriately.
- Handle queries and basic complaints.
- Maintain a friendly and energetic atmosphere at reception.
- Build relationships with regular customers.
Sales & Memberships
- Explain memberships, packages and available facilities.
- Handle enquiries and trials.
- Follow up with prospective customers.
- Assist in converting enquiries into memberships.
- Follow up with existing members for renewals.
- Maintain accurate lead and customer records.
Front Desk Operations
- Manage check-ins and attendance.
- Handle registrations and bookings.
- Maintain customer information.
- Coordinate with coaches and management.
- Handle payments and basic billing processes.
- Maintain reception and front-desk organisation.
- Follow opening and closing procedures.
Communication
- Handle phone calls and WhatsApp enquiries professionally.
- Respond to customer queries promptly.
- Communicate important information to the manager.
- Coordinate with customers regarding classes, bookings, tournaments and events.
Events
- Assist with tournament and event registrations.
- Coordinate with participants and parents.
- Help ensure events run smoothly.
- Support the management team during busy periods.
What We're Looking For
You should be:
- Friendly and approachable.
- Confident while speaking to customers.
- Well-groomed and professional.
- Punctual and disciplined.
- Comfortable using computers and smartphones.
- Comfortable with WhatsApp, Excel/Google Sheets and basic software.
- Good at multitasking.
- Willing to learn.
- Comfortable with sales and follow-ups.
- Able to remain calm during busy hours.
A big plus
Experience in hospitality, hotels, gyms, sports facilities, restaurants, retail or customer service is preferred but not mandatory. Hiring Locals only.
We are looking for people who want to grow with the business, not just work a shift.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
