Job Description - Engineer Technical Support - L1
The Engineer Technical Support - L1 will provide first-level technical support to clients and assist in troubleshooting and resolving issues related to IT infrastructure. This role is ideal for individuals looking to start their career in technical support and gain hands-on experience in the field.
- Provide technical assistance and support for incoming queries and issues related to hardware and software.
- Assist in the installation and configuration of structured cabling systems.
- Perform wire pulling and ensure proper cable management.
- Support basic firewall configurations and troubleshooting.
- Document issues and resolutions in the ticketing system.
- Collaborate with senior technical staff to resolve complex issues.
- Educational background in ITI or related technical field.
- Basic knowledge of structured cabling and wire pulling techniques.
- Familiarity with firewall concepts and basic configurations.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Technical proficiency in IT support.
- Ability to work collaboratively in a team environment.
- Adaptability and willingness to learn new technologies.
- Customer-focused approach to service delivery.
- Timely resolution of support tickets within established SLAs.
- Positive feedback from clients and team members.
- Demonstrated growth in technical skills and knowledge.
The salary for this position will be competitive and commensurate with experience. Benefits include health insurance, paid time off, and opportunities for professional development and training.
