CRM Executive
Company: Gallery Silver Scapes (GSS)
Location: New Delhi
Job Type: Full-time | Work from Office
Job Description
Gallery Silver Scapes is looking for a proactive and detail-oriented CRM Executive to manage customer relationships, maintain accurate client databases, and support the Sales and Marketing teams through effective lead management and follow-ups.
The ideal candidate should have excellent communication and organizational skills, along with the ability to manage customer data and ensure timely follow-ups.
Key Responsibilities
- Manage and update customer, client, and lead information in the CRM system.
- Maintain accurate records of client interactions, enquiries, follow-ups, and sales status.
- Coordinate with the Sales and Marketing teams for lead allocation and tracking.
- Ensure timely follow-ups with prospective and existing clients.
- Monitor the sales pipeline and update lead status regularly.
- Assist in client communication through calls, emails, and WhatsApp.
- Prepare daily, weekly, and monthly CRM and lead reports.
- Maintain data accuracy and ensure proper documentation of customer information.
- Identify opportunities for customer engagement, retention, and relationship building.
- Support the management team with CRM insights and performance reports.
Requirements
- Bachelor's or Master's degree in Mass Communication, English, Marketing, Business Administration, or a related field.
- Excellent written and verbal communication skills.
- Good knowledge of MS Excel and CRM software/tools.
- Strong organizational, coordination, and follow-up skills.
- Ability to manage multiple tasks and maintain accurate records.
- A proactive and customer-focused approach.
Experience: Freshers with excellent communication skills are welcome to apply. Candidates with relevant experience in CRM, customer relationship management, sales coordination, or lead management will be preferred.
Preferred Skills:
CRM Management | Lead Management | Customer Relationship Management | Data Management | MS Excel | Client Coordination | Sales Support | Communication Skills
Job Type: Full-time
Work Location: In person, New Delhi
Pay: ₹11,096.71 - ₹32,760.38 per month
Work Location: In person
