non-voice process role involves managing customer queries, data entry, and back-office tasks via written communication channels like email, live chat, or ticketing systems rather than phone calls. These positions require strong typing accuracy, excellent written grammar, and the ability to multitask across digital platforms. [1, 2, 3]Key Responsibilities
- Handle customer complaints and inquiries through live chat, webforms, and emails.
- Process orders, update database records, and manage billing or invoicing.
- Meet specific turnaround times for ticket and message resolution.
- Coordinate with internal teams or departments to resolve complex issues.
- Document all interactions accurately in customer relationship management (CRM) software.
Required Skills & Qualifications
- High school diploma or a college graduate degree in any discipline.
- Strong written English communication skills with correct grammar and spelling.
- Good typing speed (typically 35–45+ words per minute) with high accuracy.
- Basic computer literacy and familiarity with MS Office or CRM tools.
- Age criteria 18 to 29 years
Strong time-management and problem-solving skills.
Pay: ₹13,000.00 - ₹35,203.35 per month
Work Location: In person
