Job Description – Assistant General Manager (AGM) – Furniture & Interior MallPosition
Assistant General Manager (AGM) – Furniture & Interior Mall
Location: Indore
Employment Type: Full-Time
Industry: Furniture Retail | Interior Solutions | Home Furnishing
About Wolf Casa
Wolf Casa is a premium Furniture & Interior Mall offering complete home and office furnishing solutions under one roof. Our wide range of products includes sofas, beds, dining sets, wardrobes, modular kitchens, office furniture, mattresses, décor, customized furniture, and complete interior solutions.
We are looking for an experienced and result-oriented Assistant General Manager (AGM) to support the General Manager in driving business growth, operational excellence, and customer satisfaction while leading cross-functional teams.
Job Summary
The Assistant General Manager will be responsible for overseeing the daily operations of the Furniture & Interior Mall, ensuring sales targets are achieved, maintaining operational efficiency, and delivering an exceptional customer experience. The role requires strong leadership, strategic planning, and the ability to coordinate across multiple departments.
Key ResponsibilitiesBusiness & Sales Management
- Assist in achieving monthly, quarterly, and annual sales targets.
- Monitor showroom performance, sales conversion, and revenue growth.
- Develop and implement sales strategies to maximize profitability.
- Support business expansion initiatives and key customer relationships.
- Analyze sales reports and recommend improvement plans.
Operations Management
- Oversee the day-to-day operations of the showroom and business.
- Ensure smooth coordination between Sales, Design, Purchase, Production, Warehouse, Installation, and Customer Service teams.
- Monitor order execution, delivery schedules, and installation timelines.
- Ensure all operational processes comply with company SOPs.
- Drive continuous improvement in operational efficiency.
Team Leadership
- Supervise Department Heads and Team Leaders.
- Motivate, coach, and develop employees to achieve departmental goals.
- Conduct regular team meetings and performance reviews.
- Promote a culture of accountability, collaboration, and customer focus.
- Assist in manpower planning and recruitment.
Customer Experience
- Ensure a premium customer experience throughout the sales and project lifecycle.
- Handle escalated customer concerns and ensure timely resolution.
- Monitor customer satisfaction and implement service improvement initiatives.
- Build long-term customer relationships and encourage repeat business.
Inventory & Supply Chain Coordination
- Monitor stock availability and inventory movement.
- Coordinate with the Purchase and Warehouse teams to avoid stock shortages.
- Ensure proper inventory planning and control.
Financial & Commercial Management
- Assist in budgeting, cost control, and profitability analysis.
- Monitor operational expenses and optimize resource utilization.
- Review daily, weekly, and monthly business reports.
- Support the General Manager in achieving financial objectives.
Compliance & Administration
- Ensure compliance with company policies, statutory requirements, and safety standards.
- Maintain proper operational documentation and reporting.
- Support audits and management reviews.
Candidate RequirementsEducation
- Bachelor's Degree in Business Administration, Management, Marketing, Retail Management, or a related field.
- MBA is preferred.
Experience
- 8–12 years of experience in furniture retail, interior solutions, home furnishing, retail, or a related industry.
- Minimum 3–5 years in a leadership or managerial role.
- Experience in managing multi-department retail operations is highly desirable.
Required Skills
- Strong leadership and team management skills.
- Proven experience in achieving sales and operational targets.
- Excellent communication and interpersonal skills.
- Strong business acumen and analytical thinking.
- Customer relationship management skills.
- Knowledge of furniture retail, interior products, and project coordination.
- Financial planning and budget management.
- Problem-solving and decision-making abilities.
- Proficiency in MS Office, ERP, and CRM systems.
Key Performance Indicators (KPIs)
- Achievement of sales and revenue targets.
- Gross margin and profitability.
- Customer satisfaction and retention.
- Order execution and on-time project completion.
- Team productivity and employee engagement.
- Inventory accuracy and stock turnover.
- Operational efficiency and process compliance.
- Budget adherence and cost optimization.
Why Join Wolf Casa?
- Opportunity to lead one of the region's fastest-growing Furniture & Interior Malls.
- Competitive salary and performance-based incentives.
- Career growth into General Manager and Business Head roles.
- Dynamic, collaborative, and innovation-driven work environment.
- Opportunity to work with premium furniture brands and complete interior solutions.
How to Apply
Interested candidates are requested to share their updated resume along with the following details:
- Current CTC
- Expected CTC
- Notice Period
- Current Location
- Total Experience
- Relevant Experience in Furniture/Interior/Retail Industry
Join Wolf Casa and play a key role in building exceptional spaces by delivering premium furniture and complete interior solutions under one roof!
Pay: ₹1,200,000.00 - ₹2,200,000.00 per year
Work Location: In person
