YEPL is dedicated to build a concerted team environment focused on employee growth and technological advancement. Our team of industry experts continues to grow and develop with our shared commitment to education and experience in a diverse set of design solutions. We make it a point to offer our employees a competitive benefits package which can fulfil their needs while they concentrate on creating a difference in the world through their services.
EPBX - Field Service Engineer
- Qualification : B.E.,
- Required Experience :
- Job Summary :
- Our Network/IP/PBX /SIP TRUNK Engineers performs installation service, maintenance, repair, and programming of multi-line TDM/IP based, business voice and computing systems, including key, Hosted and traditional PBX systems, and IP telephony systems.
- Service must be able to work in a professional environment, conduct site surveys and maintain professional appearance and relationship with our existing business customers as well as provide sales leads to the sales team.
- Responsibilities and Duties :
- Responds to customer complaints.
- Evaluates and resolves problems of the customer
- Assists in installing the equipment.
- Analyzes, inspects and reviews findings to determine the solution to the problem that the Customer demands.
- Offers customer training for the product.
- Repairs, tests and maintains equipment.
- Monitors performance of the product.
- Provides customers with regular reports and feedback on their service requests.
- service call attending - fault rectification, cable problem tracing & solving, ext. shifting, program configuration, cable laying.
- PRI line issues co-ordinate with BSNL/AIRTEL staffs.
- Program and service support to customer/dealer via. phone.
- Installation work- wall mount, rack fixing, cable crimping, punching, MDF termination, PRI modem connectivity, demo/training given to customer, call billing software.
- Service invoice/AMC agreement submission and payment collection.
- Skills Required :
- Knowledge of key, PBX, and IP telephony systems.
- Knowledge in SIP-PRI VOIP gateway
- Knowledge in FTTH network solution.
- CCNA and other IP/Network Certifications will be considered as priority.
- Knowledge of Basic Ethernet.
- Knowledge of IP addressing scheme.
- Ability to improve or redesign procedures for specific installation/repair problems.
- Ability to work independently and make sound technical decisions using information at hand.
- Ability to effectively function as a team player.
- Job Type : Full-time
- Salary : ₹14,000.00 - ₹20,000.00 per month
- Reason(Replacement / New Vacancy) : Replacement
Please post your resumes to [email protected]
