Customer Collections & Banking Coordinator
Location: Kandivali, Mumbai
Salary: ₹25,000 – ₹30,000 per month
Experience: Minimum 2 years
Industry: Real Estate / Relevant Industry with HNI Client Handling
Working Hours
- Monday to Friday: 10:00 AM – 6:30 PM
- Saturday: 10:00 AM – 4:00 PM
Job Summary
We are looking for a Customer Collections & Banking Coordinator to manage customer payment follow-ups, collection activities, loan processing coordination, and customer documentation. The role will also involve coordination with banks, brokers, and channel partners to support smooth property transactions and timely collections.
Key Responsibilities
- Follow up with customers regarding outstanding payments, collections, and payment schedules.
- Coordinate with customers regarding payment-related queries and documentation requirements.
- Liaise with banks and financial institutions for home loan processing, approvals, and disbursements.
- Coordinate with brokers and channel partners regarding property sales and customer transactions.
- Track customer payments, outstanding amounts, and collection status.
- Maintain accurate records of collections, customer documentation, and payment details.
- Prepare and maintain MIS reports related to collections, payments, and loan disbursements.
- Coordinate with internal sales, accounts, and operations teams to resolve customer and payment-related issues.
- Ensure timely follow-up on pending documentation, payments, and loan disbursements.
- Provide regular updates to management on collections, outstanding payments, and transaction status.
Requirements
- Minimum 2 years of experience in the Real Estate industry, or relevant experience involving HNI client handling.
- Prior experience in customer collections, payment follow-ups, banking/loan coordination, or real estate operations is preferred.
- Good understanding of basic banking and loan processing procedures.
- Strong customer handling, communication, and coordination skills.
- Good follow-up and negotiation abilities.
- Proficiency in MS Excel and maintaining MIS reports.
- Ability to coordinate effectively with customers, banks, brokers, channel partners, and internal teams.
- Strong attention to detail and ability to manage multiple follow-ups simultaneously.
Key Skills
Customer Collections | Payment Follow-up | Loan Processing | Bank Coordination | Customer Handling | HNI Client Handling | Real Estate | Broker/Channel Partner Coordination | MIS Reporting | Documentation | MS Excel
Pay: ₹25,000.00 - ₹30,062.99 per month
Application Question(s):
- Current Location
- Are you comfortable working 6 days a week from Kandivali, Mumbai?
- Current Salary
- Expected Salary
- Are you comfortable with salary ranging from 25-30k per month?
- How soon can you join?
Experience:
- customer collections/payment follow-ups: 2 years (Required)
- Real Estate Industry: 1 year (Required)
- home loan processing/ Loan Disbursement: 1 year (Required)
Work Location: In person
