JOB DESCRIPTION
Position: Front Desk Executive
Department: Operations
Experience: 2 years in the hospitality industry
Job Brief:
As a Front Desk Executive, the individual will play a crucial role in delivering an exceptional guest experience. This position serves as the first point of contact for guests, responsible for managing check-ins and check-outs, handling reservations, and providing comprehensive information about hotel facilities and services. The successful candidate will leverage excellent communication skills and a strong customer service orientation to create a welcoming environment that ensures guest satisfaction.
Key Responsibilities:
● Warmly welcome guests upon arrival and efficiently manage the check-in and check-out process
● Handle reservations and room assignments accurately, ensuring optimal guest accommodation
● Operate the telephone switchboard, answer, record, and process guest calls, requests, and inquiries promptly
● Collaborate with housekeeping to track room status and address any guest concerns
● File and maintain guest paperwork and documentation with attention to detail
● Actively engage with guests to assess overall satisfaction and address any complaints or issues promptly
● Keep the manager informed of relevant feedback from guests and other departments to enhance service quality
Qualifications:
● Hospitality graduate or diploma
● 2 years of experience or fresh graduate from the hospitality industry
● Strong communication, interpersonal and time-management skills
● Willingness to work pan India (flexible)
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your Current In hand salary?
- What is your Expected In hand Salary?
Education:
Experience:
- Hotel management: 2 years (Preferred)
- total work: 1 year (Preferred)
Work Location: In person
