Lucknow, Uttar Pradesh
Job Summary
We are looking for a proactive and customer-focused Service Desk Executive to handlereal-time chat support for our clients. The ideal candidate will be responsible for resolvingtechnical issues, answering queries, and ensuring a seamless customer experiencethrough live chat interactions.Key Responsibilities: • Provide first-level technical support via chat to end-users.• Troubleshoot hardware, software, and network-related issues.• Log and track service requests using the ticketing system.• Escalate unresolved issues to appropriate teams.• Maintain a high level of customer satisfaction through timely and effectivecommunication.• Follow standard operating procedures and service desk protocols.• Document solutions and contribute to the knowledge base.Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science).Experience: • 0–2 years of experience in IT support or customer service (chat process preferred).Skills: • Excellent written communication skills.• Basic understanding of computer systems, networks, and troubleshooting.\r\n• Ability to multitask and manage multiple chat sessions.• Strong problem-solving and analytical skills.• Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus
Key Responsibilities
We are looking for a proactive and customer-focused Service Desk Executive to handlereal-time chat support for our clients. The ideal candidate will be responsible for resolvingtechnical issues, answering queries, and ensuring a seamless customer experiencethrough live chat interactions.Key Responsibilities: • Provide first-level technical support via chat to end-users.• Troubleshoot hardware, software, and network-related issues.• Log and track service requests using the ticketing system.• Escalate unresolved issues to appropriate teams.• Maintain a high level of customer satisfaction through timely and effectivecommunication.• Follow standard operating procedures and service desk protocols.• Document solutions and contribute to the knowledge base.Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science).Experience: • 0–2 years of experience in IT support or customer service (chat process preferred).Skills: • Excellent written communication skills.• Basic understanding of computer systems, networks, and troubleshooting.\r\n• Ability to multitask and manage multiple chat sessions.• Strong problem-solving and analytical skills.• Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus
Skill Requirements
We are looking for a proactive and customer-focused Service Desk Executive to handlereal-time chat support for our clients. The ideal candidate will be responsible for resolvingtechnical issues, answering queries, and ensuring a seamless customer experiencethrough live chat interactions.Key Responsibilities: • Provide first-level technical support via chat to end-users.• Troubleshoot hardware, software, and network-related issues.• Log and track service requests using the ticketing system.• Escalate unresolved issues to appropriate teams.• Maintain a high level of customer satisfaction through timely and effectivecommunication.• Follow standard operating procedures and service desk protocols.• Document solutions and contribute to the knowledge base.Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science).Experience: • 0–2 years of experience in IT support or customer service (chat process preferred).Skills: • Excellent written communication skills.• Basic understanding of computer systems, networks, and troubleshooting.\r\n• Ability to multitask and manage multiple chat sessions.• Strong problem-solving and analytical skills.• Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus
Other Requirements
NA
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