Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: ServiceNow Developer
Position: SE / SSE / Lead Analyst
Experience: 5+yrs
Category: Software Development/ Engineering
Work Type: Hybrid
Employment Type: Full Time
Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Work Details
. Location: CGI Bangalore
. Working hours: 12:30 PM – 9:30 PM IST.
. Work mode: Work from CGI Bangalore office
Job Summary
Implement and configure ServiceNow ITOM Health solutions with a primary focus on Event Management and Health Log Analytics. Work closely with architects and client SMEs to build integrations, rules, parsers, flows, and dashboards that reduce alert noise, accelerate triage, and improve service health KPIs.
Experience: 6+ years ServiceNow experience with 3+ years hands‑on ITOM / ITSM Health development.
Your future duties and responsibilities
Key Responsibilities
. Configure Event Management: connectors, event rules, alert management, correlation, and aggregation.
. Build HLA pipelines and parsers; develop patterns for anomaly detection, clustering, and noise reduction.
. Develop Flow Designer/IntegrationHub automations for enrichment and auto‑remediation; incident/major incident workflows.
. Create operations dashboards, alert consoles, and availability/health KPIs; enable business service impact views.
. Integrate with monitoring/observability/ITSM tools via REST/SOAP APIs, MID Servers, webhooks, and vendor adapters.
. Implement CMDB relationships and service maps in collaboration with Discovery/Service Mapping teams; maintain CI data quality.
. Harden performance and security: scoped app design, script includes, Glide APIs, ACLs, and encryption where appropriate.
. Write unit/ATF tests; support SIT/UAT; package deployments; troubleshoot and tune event/log pipelines.
. Document configurations, runbooks, and operational handover; support hypercare and continuous improvement backlogs.
. Adopt Now Assist for ITOM to accelerate triage, summarize incidents, and propose remediation steps where applicable.
Required qualifications to be successful in this role
Qualifications – Must Have
. Strong hands‑on configuration of Event Management and HLA on ServiceNow.
. Experience building integrations (REST/SOAP, MID Server, webhooks) and parsers; JavaScript/Glide scripting proficiency.
. Practical knowledge of CMDB/CSDM concepts and CI relationships; collaboration with Discovery/Service Mapping.
. Understanding of ITIL v4 (Incident, Problem, Change, Event) and SRE/operational KPIs (MTTD, MTTR, availability, SLOs).
. Experience with Now Assist for ITOM or similar AI/automation tools within operations.
Qualifications – Good to Have
. ServiceNow CSA (Certified System Administrator) – required or to be obtained within 3 months of joining.
. ServiceNow CIS – Event Management; CIS – Discovery and/or Service Mapping (preferred).
. ServiceNow CAD (Certified Application Developer) and micro‑certifications (e.g., IntegrationHub, Flow Designer).
. ITIL v4 Foundation; certifications with major monitoring tools (Dynatrace/AppDynamics/Datadog/New Relic/Splunk).
. Experience with ATF, automated testing, and CI/CD (Jenkins/Azure DevOps/GitLab) for ServiceNow.
. Exposure to cloud and container platforms (AWS/Azure/GCP, Kubernetes) and their observability signals.
. Experience operating in large, distributed enterprises with strong performance/security requirements.
Soft Skills & Ways of Working
. Clear, concise communication with technical and non‑technical stakeholders; direct client interaction.
. Ownership mindset with bias for action, structured problem‑solving, and attention to detail.
. Ability to mentor/review work and collaborate in Agile/Scrum environments.
. Well‑organized documentation and presentation skills.
. Uphold secure configuration and data privacy policies; follow least‑privilege/RBAC.
. Contribute to continuous improvement of runbooks, playbooks, and operational metrics.
. Maintain high CMDB data quality and service topology accuracy in partnership with visibility teams.
. Deliver to sprint commitments; proactively raise risks and propose mitigations.
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Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
