About the Role
Are you someone who loves solving problems, connecting with people, and making their day a little better? We’re looking for a Customer Success Associate who’s excited to build strong relationships with our customers and be the go-to person for support and community queries.In this role, you'll help customers feel at home with us—guiding them post-purchase, solving their queries, and ensuring their journey with our brand is smooth, valuable, and full of delight. You’ll also play an important role in managing our growing community and online touchpoints.If you’re a natural communicator, love building genuine connections, and have a knack for staying organized-we’d love to meet you!
What You’ll Be Doing
- Be the friendly face (and voice) behind our customer support channels—Emails, WhatsApp, Instagram DMs, and phone calls.
- Set and follow customer retention goals—we’re here for the long game!
- Assist customers with product queries, order-related concerns, and post-sales support.
- Build and nurture strong customer relationships by delivering timely, helpful, and empathetic solutions.
- Collaborate with internal teams to ensure smooth resolutions and delightful customer experiences.
- Promote the value of our products/services through every interaction.
- Help identify upsell opportunities and improve brand perception.
- Co-create community engagement initiatives, feedback loops, and training materials.
- Maintain a repository of recurring queries and insights to help us grow better, together.
- Support in improving the overall customer journey and community sentiment.
What We’re Looking For
- A graduate in any stream (Bonus if you’re from Communications, Marketing, or Business)
- Freshers can apply! If you’ve got prior experience in customer success/support/community handling, that’s a great plus.
- Excellent verbal and written communication skills—you can switch from casual to professional tone as needed.
- Basic knowledge of tools like Excel, Google Sheets, and CRM platforms.
- Great listening skills, empathy, and a “let me help you” attitude.
- Organized, proactive, and ready to work across teams.
- A love for community, feedback, and continuous improvement.
If you're excited to make real impact in people’s experiences and grow in the world of customer success & community, this role is for you!
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
