Talisman Solutions Inc. is seeking an experienced Technical Account Manager to manage client relationships, lead implementations, oversee operational and technical initiatives, and ensure successful delivery of client expectations.
The ideal candidate will serve as the bridge between clients, operations, and technology teams while driving projects, integrations, and process improvement initiatives across assigned accounts.
This role is best suited for an individual with strong Healthcare RCM expertise, technical aptitude, exceptional client management skills, and the ability to independently manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts and build trusted long-term relationships.
- Lead client onboarding, implementation, transition, and post-go-live activities.
- Conduct regular client meetings, business reviews, operational reviews, and executive stakeholder discussions.
- Gather, document, and prioritize client requirements and ensure timely execution through internal teams.
- Manage account deliverables, implementation timelines, risks, dependencies, and client expectations.
- Coordinate activities across Operations, Billing, Credentialing, IT teams, external vendors, and client stakeholders.
- Drive resolution of operational escalations, implementation challenges, and technical issues.
- Monitor account health, service delivery performance, and identify opportunities for operational improvement.
- Prepare meeting minutes, status reports, project plans, implementation documentation, and executive summaries.
- Partner with leadership teams to identify opportunities for process optimization, automation, and enhanced client experience.
Healthcare RCM, Client Success & Implementation Expertise
Successful candidates typically demonstrate experience in:
- Managing ongoing client relationships and serving as the primary point of contact for healthcare accounts.
- Leading client onboarding, implementations, transitions, and post-implementation support activities.
- Conducting business reviews, operational reviews, and executive stakeholder meetings.
- Understanding client business objectives and translating requirements into actionable plans for operational and technical teams.
- Reviewing account performance, identifying operational gaps, and recommending process improvements.
- Managing client escalations and driving issues through successful resolution.
- Working with physicians, practice administrators, office managers, healthcare executives, and senior client stakeholders.
- Managing multiple client accounts while ensuring high levels of customer satisfaction and service delivery.
- Reviewing and discussing RCM performance metrics such as AR Days, Denial Rate, Net Collection Rate, Aging trends, and productivity metrics.
- Experience supporting Healthcare RCM operations, client implementations, or healthcare consulting engagements.
Technical & Integration Expertise
Experience in the following areas will be highly valued:
- Practice Management Systems (PMS), EHR/EMR platforms, and clearinghouse ecosystems.
- Healthcare software implementations, workflow redesign initiatives, and system enhancements.
- HL7, APIs, SFTP workflows, and healthcare interoperability concepts.
- Technical troubleshooting, root cause analysis, issue tracking, testing, and implementation support.
- Translating business requirements into functional specifications and implementation plans.
- Coordinating with software vendors, implementation partners, and technical teams.
AI & Productivity Expertise
Candidates should actively leverage AI tools such as ChatGPT, Claude, Gemini, Copilot, or similar platforms to improve productivity and business outcomes.
Examples include:
- Project planning and documentation.
- Meeting summaries and action tracking.
- Workflow analysis and process optimization.
- Business analysis and requirements documentation.
- Reporting, presentations, and stakeholder communication.
- Process automation and operational efficiency initiatives.
Candidates should be comfortable demonstrating practical AI usage during the interview process.
Candidate Profile
- Independent contributor requiring minimal supervision.
- Strong ownership mindset with high accountability.
- Excellent client-facing communication and presentation skills.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to manage multiple projects, accounts, and competing priorities simultaneously.
- Quick learner capable of thriving in a dynamic and rapidly changing environment.
Pay: ₹800,000.00 - ₹1,500,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- Describe your experience managing healthcare client accounts.
- Describe a client implementation or transition you successfully managed.
- What healthcare systems, integrations, or technologies have you worked with?
- Describe a complex client escalation you successfully resolved.
- Explain how you currently use AI tools in your day-to-day work.
Shift availability:
Work Location: Remote
