Job description
Managing a staffs, ensuring smooth call center operations, and providing excellent customer service
* Supervising and leading a team to meet and exceed performance targets.
* Providing guidance, coaching, and support to staffs and the team as a whole.
* Conducting regular performance reviews and providing constructive feedback.
* Motivating and inspiring team members to maintain high morale and productivity
* Monitoring call center processes to identify areas for improvement and enhance customer satisfaction.
* Managing call volume, workload distribution.
* Handling escalated customer issues and resolving complaints.
* Ensuring compliance with company policies and procedures.
* Developing and delivering training programs to enhance staff skills and knowledge.
* Providing ongoing coaching and mentoring to support individual and team growth.
* Tracking and measuring individual and team performance metrics.
* Analyzing data to identify trends and areas for improvement.
Qualification: Bachelors
Experience: Minimum 3years
Age limit: Above 28 years
Pay: From ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
