LAM - Claims

EXL Service -
Pune, Maharashtra

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Job details

Full-time

Qualifications

English
Information security
Customer relationship management
Communication skills

Full job description

Job Description: Excellent English communication skills – written and spoken
Experience in client management (handing client queries over email and voice)
Achieve team productivity and quality goals
Participate in training initiatives to develop knowledge
Integrate procedural changes into daily routine
Support other team members in meeting service expectations
Aid in training of others, as needed
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame.
Handle escalations.
Provide inputs on process and system to the team members
Ensure compliance with internal policies and procedures, external regulations and information security standards
Staffing allocation, work distribution, compliance and/or operations goals.

Responsibilities: Excellent English communication skills – written and spoken
Experience in client management (handing client queries over email and voice)
Achieve team productivity and quality goals
Participate in training initiatives to develop knowledge
Integrate procedural changes into daily routine
Support other team members in meeting service expectations
Aid in training of others, as needed
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame.
Handle escalations.
Provide inputs on process and system to the team members
Ensure compliance with internal policies and procedures, external regulations and information security standards
Staffing allocation, work distribution, compliance and/or operations goals

Qualifications: Experienced with strong English communication skills (written and spoken) and expertise in client management via email and voice. Skilled in achieving team productivity and quality goals, supporting training initiatives, and integrating process improvements

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