Non-Voice Process role involves resolving customer inquiries, managing data, and providing technical support entirely through text-based platforms (emails, live chat, or ticketing systems) rather than over the phone.
Core Responsibilities
- Email & Chat Support: Respond to customer queries, resolve complaints, and troubleshoot issues in a timely and professional manner.
- Data Processing & Administration: Perform back-office operations, data entry, and documentation with high accuracy.
- Ticket Management: Update, track, and close customer service tickets within CRM software.
- Process Adherence: Meet specific quality, response time (SLA), and resolution targets set by the company.
Key Skills Required
- Written Communication: Exceptional grammar, spelling, and typing proficiency, along with the ability to convey empathy clearly in text.
- Computer Proficiency: Familiarity with CRM systems, ticketing tools, and basic spreadsheet/database software.
- Attention to Detail: High accuracy in processing information and entering data.
- Multitasking: Ability to handle multiple chat windows or support emails simultaneously without compromising quality
- Age criteria 18 to 29 years
Pay: ₹13,450.94 - ₹34,988.63 per month
Work Location: In person
