Job Description (JD) – IT Executive Mahi Hospitals Position
IT Executive / Hospital IT Administrator
Department
Information Technology (IT)
Reporting To
Hospital Administrator / Operations Manager
Location
Mahi Hospitals
Job Summary
The IT Executive is responsible for managing and maintaining all hospital IT infrastructure, Hospital Information System (HIS), hardware, software, networking, data security, backups, and user support for smooth hospital operations.
Key Responsibilities1. Hospital Information System (HIS) Support
- Maintain and monitor HIS/EMR software
- Create and manage user accounts and permissions
- Resolve HIS-related issues for doctors, nurses, billing, pharmacy, and lab users
- Coordinate with software vendors for upgrades and troubleshooting
- Ensure accurate data flow between departments
2. Hardware Management
- Install and maintain desktops, laptops, printers, scanners, and biometric devices
- Troubleshoot hardware failures
- Coordinate AMC/service support for hardware equipment
- Maintain IT asset inventory
3. Network & Internet Management
- Monitor LAN/Wi-Fi connectivity across the hospital
- Configure routers, switches, and access points
- Ensure uninterrupted internet access
- Maintain CCTV network connectivity
4. Server & Database Maintenance
- Monitor server performance and uptime
- Perform daily data backups
- Verify backup restoration periodically
- Maintain database health and storage management
5. Data Security & Compliance
- Implement antivirus and endpoint security
- Ensure confidentiality of patient records
- Maintain password policies and access control
- Support NABH documentation and IT compliance
6. User Support & Training
- Provide technical support to hospital staff
- Train users on HIS modules and workflows
- Prepare user manuals and SOPs
7. Software & System Updates
- Install software patches and updates
- Monitor licensed software usage
- Ensure systems are updated and secure
8. Reporting & Documentation
- Maintain IT issue logs
- Prepare daily/weekly system reports
- Maintain hardware/software inventory records
- Document backup and recovery reports
Daily Duties Checklist
- Verify HIS application status
- Check server and network uptime
- Confirm successful data backup
- Resolve user complaints/tickets
- Check printer and pharmacy label systems
- Monitor CCTV recording status
- Ensure antivirus status is updated
Required SkillsTechnical Skills
- Networking basics (LAN/WAN/Wi-Fi)
- Windows Server administration
- SQL database basics
- Hardware troubleshooting
- Printer and peripheral support
- Backup and recovery management
- Basic cybersecurity knowledge
Software Knowledge
- HIS/EMR systems
- Microsoft SQL Server
- MySQL
- Windows Server
- Remote desktop/support tools
Educational Qualification
- Bachelor’s Degree in:
- B.Sc Computer Science
- BCA
- BE/B.Tech IT/Computer Science
- Diploma in Hardware & Networking
ExperienceLevelExperienceJunior IT Executive1–2 yearsSenior IT Executive3–5 yearsHospital IT Admin5+ years
Hospital experience preferred.
Preferred Certifications
- CCNA
- MCSA
- Hardware & Networking Certifications
- Cybersecurity certifications (preferred)
Working Conditions
- Rotational/on-call support during emergencies
- Support for 24×7 hospital operations
- Coordination with all departments
KPI / Performance Indicators
- HIS uptime percentage
- Ticket resolution time
- Backup success rate
- Network downtime incidents
- User satisfaction
- Security compliance adherence
Salary Range (India – Typical)RoleMonthly SalaryJunior IT Executive₹15,000 – ₹25,000
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
