Job Summary and Responsibilities:
Design Thinking & Innovation Facilitation (30%)
-
Facilitate Design Thinking workshops to identify business, customer, operational, and technology challenges.
-
Lead ideation sessions, innovation labs, and problem-solving workshops across functions.
-
Coach teams on human-centered design, innovation methods, and creative problem-solving.
-
Develop and maintain innovation frameworks, toolkits, templates, and best practices.
-
Support business teams in identifying, refining, and validating innovation opportunities.
Innovation Programs & Hackathons (30%)
-
Plan and manage enterprise-wide innovation programs, campaigns, ideathons, and hackathons.
-
Lead internal innovation challenges that encourage employee participation and idea generation.
-
Coordinate external hackathons with technology partners, startups, universities, and industry organizations.
-
Manage end-to-end logistics, communications, judging processes, mentoring, and outcome tracking.
-
Establish innovation communities and champion networks across the organization.
Idea Incubation & Solution Implementation (25%)
-
Manage the innovation intake process and evaluate ideas against defined criteria.
-
Drive selected ideas through discovery, prototyping, proof of concept, pilot, and implementation phases.
-
Coordinate cross-functional teams to develop and deliver innovation solutions.
-
Track progress, risks, dependencies, and business outcomes for innovation initiatives.
-
Support solution adoption and transition into business operations.
-
Maintain innovation portfolio dashboards
-
Measure ROI, productivity and customer impact
Innovation Ecosystem & Emerging Technology Enablement (10%)
-
Identify relevant technology trends, tools, vendors, and startup solutions.
-
Coordinate collaboration opportunities with external innovation partners.
-
Support evaluation and experimentation with emerging technologies including AI, automation, analytics, and digital health capabilities.
Communication, Reporting & Culture Building (5%)
-
Develop innovation success stories, communications, and engagement materials.
-
Track participation, implementation rates, and business impact metrics.
Present program updates and innovation outcomes to business leaders and stakeholders.
-
Bachelor's or Master's degree in Healthcare, Engineering, Technology, Business or related field
-
8+ years of experience in healthcare IT, digital transformation, product innovation or consulting
-
Experience in payer, provider, care, population health or healthcare services environments preferred
-
Experience with a leading management consulting or professional services organization is strongly preferred.
-
Design Thinking & Facilitation
-
Innovation Program Management
-
Hackathon & Ideathon Leadership
-
Idea Incubation & Execution
-
Stakeholder Management
-
Cross-Functional Collaboration
-
Change Enablement
-
Human-Centered Design
-
Agile & Lean Practices
-
AI & Automation Technologies
-
Innovation Platforms
-
PoC & Pilot Management
-
Data-Driven Decision Making
-
Innovation Reporting & Metrics
Additional Qualifications
-
Experience in healthcare, regulated industries, or shared services environments is desirable.
-
Strong collaboration skills, and experience scaling innovation programs is preferred.
Strong communication skills and comfort working with both business and technical teams.
