Project Coordinator : Night Shift ( 7 pm to 4 am)
About the Role
This role is part of our Customer Success team. Customer success is central to
the company's growth plans and is the core differentiator between
ParallelDots and competitors in the market. We are known for our efficient,
flexible, and delightful customer service. We have set ourselves a high
benchmark and strive to achieve higher.
Customer Success team is responsible for delivering all client projects. The
ticket of a single project runs in 100s of thousands dollars, making the
relationship building and nurturing with the client key to success. This role is
at the confluence of sales, product, engineering, data science and data ops
verticals - where all come together to deliver complex AI projects for our
clients. Customer Success offers the best exposure to business context, tech,
internal functioning of all verticals within the company, and client
relationships.
As we head into years of strong growth, we have some exciting problem
statements to solve for! We look for leaders who come in with ownership and
initiative to propel the company towards next stages of growth.
Roles and Responsibilities
You will execute end-to-end onboarding of a client onto ParallelDots
platform.
You will execute all change management requests from the clients.
You will deliver all client requirements during the course of the project.
You will assist Customer Success Managers (CSMs) in delivering ROI to
the client.
You will assist CSMs in making project operations more efficient.
You will deliver quality in the data processed.
You will ensure reliability and integrity of the data reported to the
client.
Skills and Qualifications
Expertise in using intermediate excel and exposure to advanced excel
will be preferred.
Experience in working with large datasets will be preferred.
A rich prior workplace experience like working in startups or a
challenging profile will be preferred.
Diligence and sincerity - meeting the client deliverables on time without
fail will be an important qualifier.
Effective communication - ability to coordinate with cross-functional
teams to get work done.
Pay: ₹300,000.00 - ₹600,000.00 per year
Application Question(s):
- This role requires strong Microsoft Excel skills for working with large datasets and project reporting. Are you proficient in using Pivot Tables, XLOOKUP/VLOOKUP, IF formulas, conditional formatting, and other intermediate to advanced Excel functions independently?
Work Location: Remote
