Job Title: ServiceNow Delivery Lead / Architect (AI & Automation)
Location: Remote (India)
Job Type: Full-time
About the Role
We are seeking an experienced ServiceNow Delivery Lead / Architect to drive end-to-end delivery of ServiceNow programs while leading adoption of AI-driven capabilities such as Now Assist and Agentic AI.
This role requires strong leadership, solution architecture expertise, and hands-on experience delivering scalable enterprise solutions.
Key Responsibilities
Job Title: ServiceNow Delivery Lead / Architect (AI & Automation)
Location: Remote (India)
Job Type: Full-time
About the Role
We are seeking an experienced ServiceNow Delivery Lead / Architect to drive end-to-end delivery of ServiceNow programs while leading adoption of AI-driven capabilities such as Now Assist and Agentic AI.
This role requires strong leadership, solution architecture expertise, and hands-on experience delivering scalable enterprise solutions.
Key Responsibilities
Delivery Leadership
- Lead end-to-end ServiceNow implementations across multiple modules
- Manage timelines, milestones, risks, and dependencies
- Act as the primary point of contact for stakeholders and clients
Solution Architecture
- Design scalable, efficient ServiceNow solutions aligned with business needs
- Ensure adherence to best practices with minimal customization
- Drive architectural decisions across ITSM, CSM, HRSD
AI & Automation Enablement
- Lead implementation of Now Assist and Agentic AI workflows
- Identify opportunities for automation and GenAI adoption
- Ensure platform readiness, data quality, and AI alignment
Stakeholder Management
- Lead workshops, solution discussions, and demos
- Mentor and guide junior team members
Required Qualifications
- 8–12 years of experience in ServiceNow implementation and delivery
- Proven experience leading end-to-end ServiceNow projects
- Strong understanding of ITSM, CSM, HRSD
- Hands-on experience with Now Assist / AI capabilities
- Strong knowledge of integrations and platform architecture
Preferred Qualifications
- ServiceNow certifications (CSA, CIS, CAD, etc.)
- Experience with Virtual Agent / AI Search / Automation frameworks
- Exposure to GenAI implementations
Working Hours
12 PM IST – 10 PM IST (flexible based on project needs)
Compensation
Competitive and based on experience (not a constraint for the right candidate)
- Lead end-to-end ServiceNow implementations across multiple modules
- Manage timelines, milestones, risks, and dependencies
- Act as the primary point of contact for stakeholders and clients
Solution Architecture
- Design scalable, efficient ServiceNow solutions aligned with business needs
- Ensure adherence to best practices with minimal customization
- Drive architectural decisions across ITSM, CSM, HRSD
AI & Automation Enablement
- Lead implementation of Now Assist and Agentic AI workflows
- Identify opportunities for automation and GenAI adoption
- Ensure platform readiness, data quality, and AI alignment
Stakeholder Management
- Lead workshops, solution discussions, and demos
- Mentor and guide junior team members
Required Qualifications
- 8–12 years of experience in ServiceNow implementation and delivery
- Proven experience leading end-to-end ServiceNow projects
- Strong understanding of ITSM, CSM, HRSD
- Hands-on experience with Now Assist / AI capabilities
- Strong knowledge of integrations and platform architecture
Preferred Qualifications
- ServiceNow certifications (CSA, CIS, CAD, etc.)
- Experience with Virtual Agent / AI Search / Automation frameworks
- Exposure to GenAI implementations
Working Hours
12 PM IST – 10 PM IST
Compensation
Competitive and based on experience (not a constraint for the right candidate)
Pay: ₹1,200,000.00 - ₹1,600,000.00 per year
Benefits:
- Paid sick time
- Paid time off
- Work from home
Application Question(s):
- How many years of experience do you have in ServiceNow?
- How many end-to-end ServiceNow implementations have you led?
- Briefly describe your most complex ServiceNow implementation
Work Location: Remote
