We are looking for a proactive Customer Care Executive to manage IVR calls, handle customer enquiries, update the CRM, and coordinate viewings and appointments. The ideal candidate is organized, courteous, tech-savvy and comfortable communicating via phone, email and WhatsApp.
Key Responsibilities
- Manage incoming IVR calls and ensure accurate, timely routing to the correct team.
- Respond to customer queries over the phone with professionalism and clarity.
- Update and maintain customer records, leads and interaction notes in the CRM.
- Proactively follow up to confirm appointments and resolve last-minute queries.
- Schedule and coordinate facility viewings; share necessary details with customers and team members.
- Send personalized introduction messages and follow-ups via email and WhatsApp.
Essential Skills & Attributes
- Excellent verbal and written communication skills.
- Comfortable using IVR systems, CRMs and messaging platforms.
- Strong attention to detail and good data-entry accuracy.
- Empathetic listener, customer-focused and service-oriented.
- Ability to multitask and manage time effectively under pressure.
Preferred Qualifications
- 4 to 6 years experience in customer service, telecalling, or front-office roles.
- Experience with CRM tools (e.g., Zoho, HubSpot, Salesforce) is a plus.
- Basic computer skills (MS Office / Google Workspace).
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
